@INPROCEEDINGS{CunhaPatience:2014,
  author = {Renato Cunha and Marcos Dias de Assuncao and Carlos Cardonha and Marco A. S. Netto},
  title = {Exploiting User Patience for Scaling Resource Capacity in Cloud Services},
  booktitle = {7th {IEEE} International Conference on Cloud Computing ({IEEE Cloud 2014})},
  year = {2014},
  month = {June},
  pages = {448--455},
  publisher = {IEEE},
  location = {Alaska, USA}
}