@ARTICLE{AssuncaoScaling:2015, author = {Marcos D. Assuncao and Carlos H. Cardonha and Marco A.S. Netto and Renato L. F. Cunha}, title = {Impact of User Patience on Auto-Scaling Resource Capacity for Cloud Services}, journal = {Future Generation Computer Systems}, volume = {55}, year = {2016}, pages = {41--50}, issn = {0167-739X}, doi = {http://dx.doi.org/10.1016/j.future.2015.09.001}, publisher = {Elsevier} }